last updated: 29/01/2026
What is an International Buyer's Guide?
Shopping from outside Australia? This guide provides all you need to know to shop with confidence at Smartway Pet Supplies. Learn all you need to know about the Smartway advantage, international shipping costs, delivery times, customs duties and taxes (VAT/GST), tracking and delivery.
Why buy internationally from Smartway Pet Supplies?
As an Australian company, Smartway can offer Flea, Tick and Worming medication for pets without prescription at affordable prices. You can find out more information in our terms of service here.
Where we Ship
We ship to all major international destinations, such as the
For a full list of locations, you can find it in our Shipping Policy
Remote Area Delivery
Remote Area Delivery is available through shipping with Smartway but may incur longer shipping times closer to the maximum estimate.
Shipping Options
Standard International
Express Shipping
How long does shipping take?
Processing Time
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Most orders are sent out within 24 hours of being placed. Orders made on weekends or holidays will be sent the next business day.
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If we are unable to dispatch within 48 hours, we will contact you.
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We are not responsible for delays caused by events we cannot control.
Shipping Times and Cost by Country
Please Note: These Shipping times are estimates. If your order does not arrive within 7 to 21 working days after it is sent, please contact us. We will check with the postal or courier services. Inquiries must be made within 30 days of the invoice date.
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Country
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Standard International
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Express Shipping
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US
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7-14 business days
$7.50 USD on orders under $99 USD
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7-10 business days
$20 USD (flat rate)
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Canada
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7-14 business days
$10.50 CAD on orders under $135 CAD
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7-10 business days
$30 CAD (flat rate)
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U.K
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7-14 business days
£5.50 GBP on orders under £72 GBP
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7-10 business days
£14.50 GBP (flat rate)
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EU
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7-14 business days
€6.50 EU on orders under €83.50 EU
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7-10 business days
€16.50 EU (flat rate)
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Rest of World
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7-14 business days
$7.50 USD on orders under $99 USD
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7-10 business days
$20 USD (flat rate)
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Free Standard Shipping automatically applies on ALL ORDERS over $99usd, or equivalent.
For more information: you can check our full Shipping Policy here.
Christmas, New Years and Public Holidays
International shipping networks can be significantly impacted during Christmas, New Year, and public holidays in Australia and your destination country. During these periods, both processing and delivery times may be longer than usual. We recommend ordering early if you need your items by a specific date.
Duties, Taxes & Import Fees
International orders may be subject to import charges such as customs duties, VAT/GST, and carrier handling or brokerage fees. These fees are assessed by your local customs authority and/or carrier and are outside of Smartway Pet Supplies’ control. These costs are not* included in checkout and may be charged on delivery of the product. Failure to pay these fees will result in the order being returned to sender.
*US tariff fees ARE included at checkout and will incur no additional fees post purchase.
Customs, Documentation & Clearance
To help your order clear customs, we provide required shipping documentation such as item descriptions and order value details. Customs authorities may inspect parcels or request additional information, which can delay delivery. In some countries, customers may be asked to provide a local tax ID or other identification to complete clearance.
Tracking Your Order
Once you have made your purchase, and your order has been dispatched, you will be emailed a tracking link using our track my order. We do not have access to additional tracking information beyond what is provided.
If you want information beyond what is provided, please use the tracking number provided on the website of your countries local carrier.
Delivery Issues (Delays, Missing, Damaged)
If your order is delayed, we recommend checking your tracking first, as customs clearance can add time. If your parcel appears stalled or has not arrived within 21 days, please contact us and we will assist.
If your order arrives damaged, please contact us as soon as possible with photos of the item(s), packaging, and shipping label so we can review and help resolve the issue.
If your parcel is marked as delivered but cannot be located, we may ask you to confirm delivery details (address, safe place, or local carrier information) so we can help investigate.
Addresses & Undeliverable Packages
Please ensure your delivery address is complete and accurate, including unit/apartment numbers and the correct postal/ZIP code. For international deliveries, a phone number is strongly recommended as carriers may require it for delivery or customs clearance.
If a parcel is returned to sender due to an incorrect/incomplete address, refused delivery, or unpaid duties/taxes, we will follow the process outlined in our Shipping Policy and/or Returns Policy, including any applicable re-shipping fees or refund adjustments.
Contact Us
If you have questions about shipping to your country, delivery estimates, or customs fees, our team is happy to help. Please contact us via our contact page or at support@smartwaypetsupplies.com and include any relevant information.
Quick FAQs
Will I need to pay customs fees?
International orders may be subject to customs duties, VAT/GST, and carrier fees set by your local authorities. If charges apply, your carrier will usually contact you before delivery to arrange payment. US Tariff costs are paid on purchase for all US customers and are factored in to the purchase cost.
Why hasn't tracking updated?
Tracking updates can pause while your parcel is moving between facilities, crossing borders, or awaiting customs clearance. Some international services update less frequently until the parcel reaches the destination country.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, we may be able to update your address. Once an order has shipped, address changes are often limited and may not be possible. Contact us as soon as possible with your order number.
Can I cancel my order?
If your order has not yet been processed or dispatched, we may be able to cancel it. Once an order has shipped, cancellation is typically not possible. Please contact us promptly with your order number.
What happens if my order is returned to sender?
If a parcel is returned to sender (for example, due to an incorrect address, failed delivery attempts, or unpaid duties/taxes), we will follow the process outlined in our Shipping Policy and/or Returns Policy. This may include a re-shipping fee or a refund minus original shipping and any return-to-sender charges.
