About Us

About Smartway Pet Supplies

Smartway Pet Supplies started the same way a lot of good businesses start: with a problem I kept running into as a pet owner.

I’m Andrew Davies, and two years ago I launched Smartway because I was tired of how hard it was to buy flea, tick, and worming treatments with confidence. Stock was hit-and-miss, pricing was all over the place, product info was often unclear, and if something went wrong, getting help could feel impossible.

So I built the kind of store I personally wanted to shop from—simple, reliable, and focused on the essentials.

Why I Care So Much About This

I’m not “in the pet industry” because it sounded like a good niche. I’m in it because I’m a dog owner, every day.

I’ve got four dogs:

  • Two German Shepherds

  • A Staffy

  • A French Bulldog

And if you’ve owned dogs like these, you already know—what works for one doesn’t always work for another. Different sizes, different coats, different sensitivities, different lifestyles. Keeping them protected isn’t optional, and it shouldn’t be confusing.

That’s why Smartway is built around helping you get the right product, the right size, and a clear understanding of how to use it—without having to dig through endless pages or second-guess what you’re buying.

What We Do (And What We Focus On)

Smartway Pet Supplies is an Australia-based online store specialising in over-the-counter flea, tick, and worming treatments for dogs and cats.

We keep it focused on purpose:

  • Flea & tick protection

  • Worming treatments

  • Clear sizing and product guidance

  • Quick dispatch and careful packing

  • Real support from real people

We don’t try to sell everything. We don’t clutter the store with random products just to look bigger. We’re here to do one job well: help you protect your pets properly.

What Makes Smartway Different

A lot of stores can take an order. Not everyone shows up when you need help.

Here’s what we take seriously:

Clear, honest guidance
If you’re unsure about sizing, treatment type, or what’s best for your pet, we’ll help you figure it out.

Careful packing, fast dispatch
These products matter. So we pack orders properly and move quickly.

Real customer support
When you contact us, you’re speaking to a real person who actually wants to solve the issue—not pass you around.

We ship to major international markets
Many of our customers order from places like the United States and Canada, and we understand the importance of communication and setting realistic expectations. No vague promises—just clear updates and proper support.

Meet Andrew The Founder

That’s me—Andrew Davies.


I started Smartway because I wanted a store I could genuinely trust for my own dogs—and I built it to treat customers the way I’d want to be treated.

Meet the Team

Smartway is a small team, but we care a lot—and that’s the whole point.

Noah - Customer Support & Office Support

Noah is the person keeping everything running smoothly behind the scenes and making sure customers get quick, helpful replies. If you email us, there’s a good chance Noah will be the one helping you.

Carol - Picking & Packing 

Carol is the one who picks and packs your orders. She takes pride in doing it properly—careful, consistent, and with the kind of attention you only get when the person packing actually cares.

Our Promise to You

We’re here to make parasite protection simple and stress-free. If you buy from Smartway Pet Supplies, you can expect:

  • a specialist store focused on what matters

  • products sourced responsibly

  • fast dispatch and careful packing

  • and a team that responds and resolves issues properly

Thanks for supporting a small business that’s built around doing things the right way.

 Andrew Davies