Terms and Conditions
Effective Date: 09/05/2025
Welcome to Smartway Pet Supplies. By accessing and using our website www.smartwaypetsupplies.com, you agree to be bound by the following Terms and Conditions, together with our Privacy Policy. If you do not agree to any part of these terms, please do not use our website.
The terms “Smartway Pet Supplies,” “we,” “our,” or “us” refer to the website owner (ABN: 93 67 71 43 190). The term “you” refers to the user or viewer of our website.
1. General Use of the Website
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All content on this website is for general information and use only and is subject to change without notice.
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We make no warranties or guarantees as to the accuracy, completeness, timeliness, or suitability of the information and materials provided.
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You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies to the fullest extent permitted by law.
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It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
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Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
2. Copyright and Intellectual Property
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This website contains material that is owned by or licensed to us, including but not limited to text, images, design, layout, appearance, and graphics.
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Reproduction of any part of the website is prohibited unless permitted under copyright law or explicitly authorized by us.
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The names, logos, and trademarks of Smartway Pet Supplies are legally protected. Misuse or unauthorised use is strictly prohibited.
3. Website Restrictions
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You may not use spiders, bots, scrapers, or other automated tools to extract data or content from our website.
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You agree not to post or transmit any harmful, unlawful, defamatory, or otherwise objectionable content through our site.
4. Third-Party Links
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From time to time, our website may include links to other websites for your convenience.
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These links do not signify that we endorse the website(s), and we have no responsibility for the content of linked sites.
5. International Use and Legal Compliance
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Products sold are subject to Australian regulations. It is your responsibility to ensure compliance with your own country’s import laws and customs regulations.
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Local taxes, duties, or restrictions are your sole responsibility.
6. Payments
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All product prices are displayed in your local currency, based on your location at the time of browsing or checkout.
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We accept the following secure payment methods:
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Mastercard
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Visa
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American Express
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Australian Bankcard
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PayPal
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All payments are processed securely, and we do not store your credit card or PayPal login details.
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Your final charge will appear in your local currency at the exchange rate set by your payment provider or PayPal at the time of purchase.
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Please note that your bank or card issuer may apply additional fees for international transactions or currency conversions. We recommend checking with your provider in advance.
Once your payment is successfully completed, you will receive an email confirmation with your order details.
7. Shipping & Delivery
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Orders are shipped via Australia Post. Delivery times are generally 7–14 business days, not including customs delays.
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Shipping countries include: USA, UK, Canada, Germany, China, Ireland, France, Spain, Netherlands, South Korea, Singapore, Denmark, Poland, Hong Kong, Malaysia, and Malta.
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Orders are usually dispatched within 48 hours. Delays will be communicated.
Smartway Pet Supplies is not responsible for delivery delays caused by:
8. Returns, Refunds & Damaged Goods
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See our Returns Policy for full details.
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If an item arrives damaged or defective, notify us within 30 working days from the invoice date.
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Refunds are only issued if a replacement is not available.
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Freight costs are non-refundable unless the return is due to our error.
9. Typographical Errors
In the event that a product is listed at an incorrect price, Smartway Pet Supplies reserves the right to cancel or refuse orders placed at the incorrect price. If your payment has already been processed, you will be issued a full refund.
10. Legal Compliance (Australia, US & Canada)
Australia
Smartway Pet Supplies is an Australian business. All products are sold in compliance with Australian law and may not be approved in other countries.
United States
The U.S. FDA allows personal importation of over-the-counter pet meds. We comply by providing proper labeling and documentation for customs clearance. Customers may import a three-month supply for personal use.
Canada
Canadian residents may import pet medications for personal use (three-month supply), with proper labeling and documentation provided by us.
Please consult your local authorities or veterinarian if you have concerns about importing pet medicines.
11. Medical Disclaimer
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Information on this website is not intended to replace advice from your veterinarian.
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Consult a vet before using any products, especially prescription items or those intended for medical treatment.
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Some animals may react differently to products, and we are not liable for any adverse effects.
12. Limitation of Liability
This website is provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free use of this website. To the maximum extent permitted by law, Smartway Pet Supplies disclaims all liability for any damages, including but not limited to:
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Direct, indirect, incidental, or consequential damages
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Loss of data, revenue, or profit
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Harm caused by viruses or malware
13. Indemnity
You agree to indemnify and hold harmless Smartway Pet Supplies, its directors, staff, and agents from any claim or demand resulting from your breach of these terms or violation of any third-party rights.
14. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising shall be subject to the exclusive jurisdiction of courts located in Melbourne, Victoria.
15. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact:
📧 Email: support@smartwaypetsupplies.com
🌐 Visit our Contact Us page for more options
