Contact information

Contact Us

We're here to help! Whether you have questions about your order, need product support, or want more information about our services, feel free to reach out.


📧 Email Us

For all general inquiries, order issues, or support questions, please contact:

Email: support@smartwaypetsupplies.com

We aim to respond to all emails within 1–2 business days.


📞 Call Us

Have an urgent question? Give us a call:

  • Australia (Local): 1300 297 578

  • Toll-Free USA: +1 888 837 5997

  • Toll-Free UK: +44 808 189 1392

Our support team is available during standard Australian business hours:
Monday–Friday, 9:00 AM – 5:00 PM (AEST)


📬 Mailing Address

Smartway Pet Supplies
PO Box 2
Bayswater, VIC
Australia 3153


🏢 Business Information

  • ABN: 93 677 143 190

  • ACN: 677 143 190