We'll Match Any Eligible U.S. Pet Shop Price
We're committed to giving you the best value on genuine pet preventatives. If you find the exact same product cheaper at an eligible U.S. pet shop, we'll match it — no hassle.
✓ What Qualifies
- A U.S.-based pet shop or retailer — not a marketplace seller
- The exact same brand, product, strength, dose, weight range, and pack size
- In stock and available to purchase at the time we verify it
- A publicly viewable price we can click through and confirm
✕ What We Don't Match
- Marketplaces — Amazon, eBay, Walmart Marketplace, etc.
- Membership, club, or subscribe-and-save pricing, rebates, or points-only discounts
- Coupon codes, bundle deals, freebies, or flash pricing we can't verify
- Wholesale, liquidation, or clearance-only offers (at our discretion)
- Out-of-stock or backorder/preorder listings
Found a Lower Price? We Want to Know.
If a legitimate U.S. pet shop is selling the same product for less, send us the link. We'll verify it and match the price before you place your order.
How to Request a Price Match
Three quick steps — and we'll confirm eligibility and match the price for you.
Find the Lower Price & Grab the Link
Locate the product at the lower price on the U.S. pet shop's website. Copy the direct URL to that product listing — we need to be able to click through and verify the price ourselves.
Make sure it's the exact same product: same brand, same strength, same pack size, same weight range.
Email Us Before You Order
Send an email to support@smartwaypetsupplies.com with: the link to the competitor listing, the Smartway product you want, and a note confirming the pack size and weight range.
Price match requests must be made before purchase — we can't apply a price match retroactively.
We Verify & Apply the Match
Our team will review the listing, confirm it meets the eligibility criteria, and respond with confirmation. If approved, we'll apply the matched price directly to your order.
Price matching is per item and may be limited to reasonable household quantities.
Price Match FAQ
Does Smartway match prices from Amazon or eBay?
No. Marketplace sellers on platforms like Amazon, eBay, and Walmart Marketplace are excluded. These listings often come from unverified third-party sellers, and prices can be manipulated or unavailable at checkout. We only match prices from established, verifiable U.S. pet shops with their own storefronts.
Can I request a price match after I've already placed an order?
Unfortunately not — price match requests must be made before purchase. If you spot a lower price, reach out to us before completing your order and we'll get it sorted for you.
Why are Smartway's prices already lower than most U.S. retailers?
Our prices are lower because pet medications like NexGard and Bravecto are classified as over-the-counter (OTC) in Australia — no vet prescription required. That removes the prescription markup, vet visit fee, and limited-competition pricing that inflate costs in the U.S. and Canada. See the full breakdown of why our prices are lower →
How long does it take to confirm a price match?
Our support team operates Monday–Friday, 9am–5pm AEST. Most price match requests are reviewed and confirmed within one business day. We'll email you as soon as we've verified the listing.
Can I price match on subscribe-and-save or loyalty pricing?
No. Membership pricing, subscribe-and-save rates, loyalty points pricing, and rebate-dependent prices aren't eligible. The price must be the standard retail price available to any customer without special conditions.
Best Price on Genuine Pet Medications — Guaranteed.
Browse our range and request a price match before you order. Tracked international shipping, genuine brand-name products.