Contact Us

We're here to help! Whether you have questions about your order, need product support, or want more information about our services, feel free to reach out.

Email us

For all general inquiries, order issues, or support questions, please contact:

Email: support@smartwaypetsupplies.com

We aim to respond to all emails within 1–2 business days.

Call us

Have an urgent question? Give us a call:

  • Australia (Local): 1300 297 578

  • Toll-Free USA: +1 888 837 5997

Our support team is available during standard Australian business hours:
Monday–Friday, 9:00 AM – 5:00 PM (AEST)

 Mailing Address

Smartway Pet Supplies
PO Box 2
Bayswater, VIC
Australia 3153

Business Information

  • ABN: 93 677 143 190

  • ACN: 677 143 190