Last updated: November 3, 2025
Business name: Smartway Pet Supplies
ABN/ACN: 677 143 190
Address: 34 Lockwoods Road, Boronia, Victoria, Australia 3155
Email: support@smartwaypetsupplies.com
Use of this website and the sale of products are governed by the laws of Victoria and Australia.
By using this website or purchasing products from Smartway Pet Supplies, you submit to the laws of Victoria and Australia and agree that any dispute will be determined in accordance with and by the courts of Victoria, Australia.
Your use of this website and any purchase of products from Smartway Pet Supplies is governed by these Terms of Service and our Customer Satisfaction Guarantee.
Except as set out in these Terms of Service and our Customer Satisfaction Guarantee, Smartway Pet Supplies accepts no liability for the contents of this website or for any of the products sold. Our liability for any product that is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.
It is your responsibility to ensure that your use of this website and any purchase complies with the laws of your location. Smartway Pet Supplies makes no representation or warranty in this regard. By placing an order, you warrant that doing so complies with all applicable laws in your country.
All local taxes, customs duties, and other government charges related to your purchase are your responsibility.
We reserve the right to decline or cancel any order for any reason, including pricing errors. If an order is cancelled before dispatch, you will be notified, and any payment will be refunded in full.
We may substitute an ordered item with a substantially similar product where appropriate — for example, if a particular colour, model, or packaging variation is unavailable or discontinued. We may also substitute a delivery method if the chosen method is impractical in your area or for the product’s size or weight.
If you are located outside Australia, please note that some products sold by Smartway Pet Supplies may be sourced from outside your country. Packaging and measurements may differ slightly (for example, metric vs. imperial). All product information and usage instructions are provided in English. By purchasing, you agree to accept the products as-is.
Ownership of goods transfers to you once your order leaves our warehouse. From that point, you are considered the legal owner and, if applicable, the importer of the goods in your country.
By using this website and purchasing products from us, you warrant and agree that you are not doing so for the purpose of initiating legal action against Smartway Pet Supplies or its affiliates.
Prices are subject to change without notice.
We may issue Store Credit to your account for various reasons, including promotions or agreed refunds.
The total value of Store Credit at any given time is deemed to have a market value not exceeding AUD $1.
Smartway Pet Supplies may operate an SMS/text messaging service (“Service”) to provide order updates, promotions, and alerts.
By consenting to receive SMS messages, you agree to receive recurring texts from and on behalf of Smartway Pet Supplies to the mobile number you provide, even if registered on a Do Not Call list.
Messages may be sent using automated technology. Message and data rates may apply.
You can opt out at any time by replying STOP to the message or contacting support@smartwaypetsupplies.com.
We are not liable for delayed or undelivered messages. Wireless carriers are not responsible for message delays or errors.
We respect your right to privacy. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
Smartway Pet Supplies is an Australian-registered business (ACN 677 143 190), based at 34 Lockwoods Road, Boronia, Victoria, Australia 3155.
If you have questions about these Terms of Service, please contact us at:
📧 support@smartwaypetsupplies.com
Great Pricing on the Nexgard. Thank you
Bravecto Chews are the best flea treatment, it worksquickly and lasts 3 months. I received by mail in a reasonable time with free shipping,! Thank you
Very satisfied and order came in very quickly Thank you
Great product. Received quickly. I will definitely be using them again
