Smartway Pet Supplies Review: What Customers Should Know

If you searched “Smartway Pet Supplies review” or “is Smartway Pet Supplies legit?”, you’re in the right place. This page explains who we are, where our stock comes from, why packaging can look different, how international shipping works, and what to do if you have any concerns.

Quick summary: Smartway Pet Supplies is an Australia-based online retailer focused on over-the-counter pet health products such as flea, tick, and worming treatments. We ship internationally (including to the United States and Canada) using Australian distribution supply chains.

Smartway Pet Supplies Reviews (Quick Answers)

Is Smartway Pet Supplies legitimate?

Smartway Pet Supplies is a registered Australian business that sells and ships branded, over-the-counter pet health products sourced through Australian wholesale and distribution channels.

Why are people searching “Smartway Pet Supplies review”?

Most customers searching this are checking three things:

  • Authenticity: “Is the product real?”
  • Packaging differences: “Why does the box/inserts look different?”
  • Shipping & customs: “Will it arrive and how long will it take?”

Do you manufacture pet medicines?

No. Smartway Pet Supplies is a reseller. We do not manufacture pet medicines. We source and sell branded products supplied through Australian distribution channels.

Where Smartway Pet Supplies Products Come From

Smartway Pet Supplies sources stock through Australian wholesale and distribution supply chains used by retailers in Australia. Because manufacturers produce market-specific versions, products may include:

  • Australian packaging and inserts/leaflets
  • AU/NZ labeling conventions
  • Different box design or wording compared to U.S./Canada versions
  • Market-specific batch coding formats

This is one of the biggest reasons customers search “Smartway Pet Supplies review” — packaging may look different, but differences can be normal across markets.

Authenticity: How to Verify Your Order

If you’re reading a Smartway Pet Supplies review because you want reassurance, here’s a simple checklist to use as soon as your order arrives.

Authenticity checklist

  • Correct species: dog vs cat
  • Correct weight range: most dosing is weight-based
  • Expiry date: readable and reasonable
  • Batch/lot code: formats vary by market
  • Manufacturer packaging: shipped in original manufacturer packaging (unless affected during transit)
  • Leaflets/inserts: may differ by country (AU versions can look different from U.S./Canada versions)

If you have questions about packaging or labeling, contact us and include:

  • Product name + size/weight range
  • Clear photos of the front/back of the box and any inserts
  • Batch/lot code and expiry date (if visible)

Support: support@smartwaypetsupplies.com

International Shipping, Tracking & Customs (What to Expect)

Smartway Pet Supplies ships internationally. International orders commonly involve:

  1. Processing and dispatch from Australia
  2. Export handling and carrier transport
  3. Customs clearance in the destination country
  4. Local delivery

Important: Customs outcomes can vary. Depending on local rules, customs may delay, return, or refuse entry of certain items. Where available, we provide tracking details to help you monitor delivery progress.

Helpful links:

Why Packaging May Look Different (AU vs US/Canada)

Customers sometimes notice differences such as:

  • Box design, branding, or printed wording
  • Leaflets/inserts that look different from local versions
  • AU/NZ labeling conventions
  • Market-specific product naming

Before using any product, always confirm it matches your pet and situation:

  • Species (dog vs cat)
  • Weight range (most dosing is weight-based)
  • Age restrictions (if any)
  • Active ingredient(s) listed on the packaging
  • Your veterinarian’s guidance (especially for pets with health conditions or on other medications)

How to Choose the Right Size (Avoid Ordering Mistakes)

Most parasite treatments are dosed by weight. To reduce sizing issues:

  • Weigh your pet as close to ordering time as possible
  • Choose the product that matches the correct species and weight range
  • If your pet is between two ranges, customers often choose the option aligned with their vet’s advice

If you’d like help selecting the correct size, contact support with:

  • Pet type (dog/cat)
  • Current weight
  • Age (approx.)
  • Product you’re considering

See our sizing guide here.

Prescription Rules & Country Requirements (US / Canada / Australia)

Rules for veterinary medicines vary by country and may depend on the active ingredient, dosage form, and intended use.

Quick reference:

  • Australia: Many parasite treatments are available OTC, but restrictions can vary by product/category.
  • United States: Some products may be regulated differently than in Australia and may be considered prescription-only locally.
  • Canada: Regulation can differ by province and by product/ingredient.

Important: Smartway Pet Supplies does not provide legal advice. Customers are responsible for confirming local import rules and prescription requirements in their destination country. When in doubt, consult a veterinarian.

Returns, Damaged Items, and Delivery Issues

If an order arrives with:

  • Visible transit damage
  • Missing items
  • Incorrect item received
  • A product concern (e.g., packaging condition)

Please contact support promptly with:

  • Your order number
  • Photos of the item and shipping packaging (if damage occurred)
  • A brief description of the issue

We use that information to investigate and work toward a fair resolution.

Read our Returns & Refund Policy.

Customer Support & Business Details

Support email: support@smartwaypetsupplies.com

Business details:
Smartway Pet Supplies
34 Lockwoods Road, Boronia, Victoria 3155, Australia
ACN: 677 143 190

Need help fast? Include your order number and the product name/size in your email.

Final Word (Smartway Pet Supplies Review Summary)

Smartway Pet Supplies is:

  • An Australian online retailer
  • A reseller of branded over-the-counter pet health products
  • A shipper to international customers

Smartway Pet Supplies is not:

  • A manufacturer