About Smartway Pet Supplies

Smartway Pet Supplies is an Australian online retailer making trusted flea, tick and worming brands more affordable for pet owners worldwide. We source genuine, factory‑sealed products from licensed Australian wholesalers and ship directly from Australia to your door.

Quick facts

  • Registered in Australia: Smartway Pet Supplies Pty Ltd (ACN 677 143 190)

  • Base of operations: 2/7 Woodbine Court Wantirna South, Victoria, Australia 3155

  • What we sell: Brand‑name flea, tick & worming treatments (e.g., Bravecto, Revolution/Plus, NexGard)

  • How we source: Only through authorised Australian veterinary/pet‑health distributors

  • How we ship: Tracked international post/courier from Australia (destinations vary)

  • Customer support: support@smartwaypetsupplies.com (email).

Summary: Smartway is a legitimate Australian retailer. We do not sell copies or “repackaged” meds. Packaging is the Australian version; active ingredients and dosing are as labelled for the specified weight ranges.

Frequently asked questions

Is Smartway legit?

Yes. Smartway Pet Supplies is a registered Australian business that sources branded products from licensed wholesalers and ships them directly to customers. We operate from Victoria, Australia, and supply items in original manufacturer packaging with batch numbers and expiry dates.

Are your products genuine?

Yes. All products are genuine and factory‑sealed. We do not split doses or alter packaging. Stock is traceable via batch/lot codes and expiry dates printed by the manufacturer.

Why might the packaging differ from my local version?

Because our inventory is produced for the Australian market. Artwork, leaflet wording and regulatory statements may differ by country, but the active ingredients and strengths are as stated on the Australian pack for the indicated species/weight ranges.

Do you ship Revolution Plus?

Yes, where local import rules allow. Our Revolution Plus (selamectin & sarolaner) is sourced from Australian veterinary wholesalers. Availability can vary by destination; customers are responsible for complying with local import rules.

How do you keep prices low?

Regional pricing and a lean online model. In Australia, many of these products are sold over‑the‑counter and wholesale pricing is often lower. We buy in bulk and operate online‑only, passing savings on without compromising authenticity or quality.

Is it legal to import pet medication from overseas?

Personal‑use import is permitted in many countries, but rules vary. When you order from Smartway you are importing for personal use into your country. You are responsible for ensuring compliance with local regulations and for following your veterinarian’s advice.

What are my responsibilities as a pet owner?

Choose and use products with your vet’s guidance. Confirm product, dose and schedule with your veterinarian—especially for pets with medical conditions, on other medications, or for puppies/kittens. Monitor your pet after dosing and seek veterinary help for any adverse reaction.

Sourcing statement

We purchase exclusively from established Australian veterinary/pet‑health distributors. We do not buy or sell returned stock, repackaged product, or untraceable “grey” inventory. All items ship in original packaging.

Shipping & delivery (summary)

  • Ships from: Victoria, Australia

  • Destinations: United States, Canada and selected countries (subject to carrier & import rules)

  • Method: Tracked international post/courier

  • Customs: Your parcel may be inspected or delayed by customs/regulators in your country. In rare cases parcels can be returned or disposed of according to local rules.

For up‑to‑date estimates and policies, see /shipping.

Refunds & guarantees (summary)

  • Damaged/incorrect items: We’ll replace or refund once verified (please contact us with photos).

  • Lost in transit: If the carrier confirms loss or tracking is static beyond our window, we’ll replace or refund per policy.

  • Change of mind: For safety, returns of pet medications are generally not accepted once dispatched.

Full details: /refunds.

Contact

  • Email: support@smartwaypetsupplies.com

  • Address: 2/7 Woodbine Court Wantirna South, VIC 3155, Australia

  • Support hours: Mon–Fri AEST (Australian Eastern Standard/Daylight Time)