About Smartway Pet Supplies
Who we are
Smartway Pet Supplies is an Australia-based online retailer focused on over-the-counter pet health products, including flea, tick, and worming treatments.
We serve customers internationally (including the United States and Canada) by shipping products supplied through Australian distribution channels.
What we do
Smartway Pet Supplies is a reseller. We do not manufacture pet medicines.
We source and sell branded products that are commonly used for:
Flea and tick prevention
Intestinal worming
Heartworm prevention (where applicable)
Parasite protection bundles (varies by product and market)
Product packaging, inserts, naming, and labeling can differ by country because manufacturers produce market-specific versions.
Where our products come from
Our stock is sourced through Australian wholesale and distribution supply chains used by retailers in Australia.
As a result, products may:
Be intended for the Australian market
Include Australian packaging and inserts
Show AU/NZ labeling conventions and batch coding formats
If you have questions about a product's packaging or label, please contact us. Include the product name and its size or weight.
Authenticity and product handling
Customers often ask how we handle authenticity and condition. We aim to reduce uncertainty by:
Supplying products obtained through Australian distribution channels
Shipping items in original manufacturer packaging (unless packaging is damaged during transit)
Providing order documentation (order number, shipment tracking, and item details)
If an item arrives damaged or appears inconsistent with the listing, we encourage customers to contact support so we can review and resolve the issue.
support@smartwaypetsupplies.com
Prescription rules and country-specific requirements
Rules for veterinary medicines vary by country and may also depend on the active ingredient, dosage form, and intended use.
Quick reference:
Destination
How rules commonly work
What this means for customers
Australia
Many parasite treatments are available OTC, but restrictions can vary by product/category
Products sold by Smartway are sourced and supplied through Australian channels; customers should still follow label directions and veterinary guidance
United States
Some products are regulated differently than in Australia and may be considered prescription-only locally
Customers should confirm local requirements before ordering and consult a veterinarian when unsure
Canada
Regulation can differ by province and by product/ingredient
Customers should confirm local requirements before ordering and consult a veterinarian when unsure
Important: Smartway Pet Supplies does not provide legal advice. Customers are responsible for confirming local import rules and prescription requirements in their destination country.
International shipping and customs
International orders usually involve:
Processing and dispatch from Australia
Export handling and carrier transport
Customs clearance in the destination country
Local delivery
Customs outcomes can vary. Depending on local rules, customs may delay, return, or refuse entry of certain items. Where available, we provide tracking details to help customers monitor delivery progress.
Why packaging may look different
Customers sometimes notice differences such as:
Box design, branding, or leaflet/inserts
AU/NZ labeling conventions
Market-specific product naming
Before using any product, confirm it matches your pet and situation:
Species (dog vs cat)
Weight range (most dosing is weight-based)
Age restrictions (if any)
Active ingredient(s) listed on the packaging
Your veterinarian’s guidance (especially for pets with health conditions or on other medications)
How to choose the right size
Many parasite treatments are dosed by weight. To reduce sizing issues:
Weigh your pet as close to ordering time as possible
Choose the product that matches:
the correct species (dog/cat)
your pet’s current weight range
If your pet is between two ranges, customers often choose the option aligned with their vet’s advice
If you’d like help selecting the correct size, contact support with:
Pet type (dog/cat)
Current weight
Age (approx.)
Product you’re considering
Returns, damaged items, and delivery issues
If an order arrives with:
visible transit damage,
missing items,
incorrect item received,
or a product concern (e.g., packaging condition),
please contact support promptly with:
your order number
photos of the item and shipping packaging (if damage occurred)
a brief description of the issue
We use that information to investigate and work toward a fair resolution.
Customer support and contact
Support is available by email and phone. For faster help, include:
Order number
Product name/size
Pet species and weight (for sizing questions)
Business details
Smartway Pet Supplies
34 Lockwoods Road, Boronia, Victoria 3155, Australia
ACN: 677 143 190
Quick summary
Smartway Pet Supplies is:
An Australian online retailer
A reseller of branded pet health products
A shipper to international customers
Smartway Pet Supplies is not:
A manufacturer
A veterinary clinic
A provider of legal advice about local prescription/import laws
